We strive to provide the highest level of customer service beginning with your first visit to our website and throughout the ordering and delivery process. We want to gain your loyalty and want you to be completely satisfied from start to finish.

By email:

All emails will be answered before the close of the following business day.

By Live Chat:
Monday - Friday, 9am - 9pm EST

By Mail:
Dvdtopseller .com, LLC.
Room 2201, Cambridge House,
26-28 Cameron Road,
Tsimshatsui, Kowloon,
HongKong.

Dvdtopseller Intemational(HK) Stock CO.,Ltd.

Orders received Monday - Friday before 2pm ET are processed and shipped the same day. Orders received after 2pm ET and any time on Saturday, Sunday and Holidays are processed and shipped on the next business day.

Although it is a high priority for us to ensure all of our items are in stock, there may be times when certain items are out of stock due to high demand or a manufacturer issue. In most cases, we receive back-ordered items within 5 business days. If your order contains a back-ordered item, it will be shipped to you as soon it comes in. We will send it via the shipment method you chose. There is no additional charge for partial shipments. You can cancel your order or any part of your order before it ships.

Shortly after your order is placed, we will send you an email confirming your order. Once we ship your order, we will send you an email which contains your tracking number and confirms your shipment. If you have any trouble viewing these emails, you may view your information on our secure order status page by clicking here.

dvdtopseller.com will exchange or refund merchandises purchased through our website, if you discover any faulty of our products within 3 days upon receipt, as long as the items you return is in the condition that you received them and in the original box, dvdtopseller does not guarantee wear or tear or any damage unrelated to the manufacturer.

• Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.
   
• Please contact the dvdtopseller Customer Service for Full Refund.

You should feel confident that your personal information is secure (we are Hacker Safe certified on a daily basis. When you enter information during our checkout process, that information is encrypted and protected with the best encryption software in the industry. While on our secure checkout pages, you will notice the lock icon at the bottom of your browser (if you are using Microsoft Internet Explorer) becomes locked. While we use SSL encryption to protect sensitive information online, we also take measures to protect your information offline. All of our customer information, not just the sensitive information mentioned above, is restricted in our office. Only employees who need the information to perform a specific job (for example, a client service representative) are granted access to personally identifiable information. Our employees must use password-protected screensavers when they leave their desk. When they return, they must reenter their password to regain access. Furthermore, all employees are kept up-to-date on our security and privacy practices. Finally, the servers on which we store personally identifiable information are kept in a secure environment behind a locked cage.

You should feel confident that your personal information is secure (we are Hacker Safe certified on a daily basis. When you enter information during our checkout process, that information is encrypted and protected with the best encryption software in the industry. While on our secure checkout pages, you will notice the lock icon at the bottom of your browser (if you are using Microsoft Internet Explorer) becomes locked.

While we use SSL encryption to protect sensitive information online, we also take measures to protect your information offline. All of our customer information, not just the sensitive information mentioned above, is restricted in our office. Only employees who need the information to perform a specific job (for example, a client service representative) are granted access to personally identifiable information. Our employees must use password-protected screensavers when they leave their desk. When they return, they must reenter their password to regain access. Furthermore, all employees are kept up-to-date on our security and privacy practices. Finally, the servers on which we store personally identifiable information are kept in a secure environment behind a locked cage.